Terms of Use

PRIVACY POLICY

TERMS OF USE

Welcome to shahenaz.com. Shahenaz.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Shahenaz.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Shahenaz.com service or visit or purchase from any business affiliated with Shahenaz.com, whether or not included in the Shahenaz.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY

Please review our Privacy Policy, which also governs your visit to Shahenaz.com, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Shahenaz.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Shahenaz.com or its content suppliers. The compilation of all content on this site is the exclusive property of Shahenaz.com. All software used on this site is the property of Shahenaz.com or its software suppliers.

TRADEMARKS

Shahenaz has filed its application for registration under the Trade and Merchandise Act and Rules at Mumbai under different classes and is a registered trademark. Any violation of our trademarks will be liable for legal action.

SITE ACCESS

Shahenaz.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of shahenaz.com. You may not use any proprietary information (including images, text, page layout, or form) of shahenaz.com and our affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing Shahenaz.com's name or trademarks without the express written consent of Shahenaz.com. Any unauthorized use terminates the permission granted by shahenaz.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of shahenaz.com so long as the link does not portray shahenaz.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any shahenaz.com logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Shahenaz.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; send other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Shahenaz.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Shahenaz.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Shahenaz.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Shahenaz.com or its affiliates for all claims resulting from content you supply. Shahenaz.com has the right but not the obligation to monitor and edit or remove any activity or content. Shahenaz.com takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Shahenaz.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Shahenaz.com and its affiliates attempt to be as accurate as possible. However, shahenaz.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by shahenaz.com itself is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product excluding international shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on Shahenaz.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Shahenaz.com.

The prices displayed on this site are quoted in U.S. Dollars which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

SHIPPING

All of Shahenaz orders are shipped door-to-door from our warehouse in Mumbai, India to your provided shipping address. Processing the order normally takes 2 working days and then Shipping normally takes 4-8 working days.

Shipping destinations offered by shahenaz.com for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.

The courier company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Customer Service at their local number and quote your tracking number to trace your package.

DUTIES AND TAXES

All of Shahenaz orders are shipped internationally from our warehouse in Mumbai, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with various companies to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice for import duties and taxes, you will have to pay directly at the time of delivery. Shahenaz takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

SIZING

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you. Our sizing guide is an approximate guideline.

PRODUCT PROPERTIES AND WASH CARE

All of Shahenaz's products are handcrafted using the finest natural fibres. The subtle variations in colour, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.

Colours: We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Reds and blues tend to run. Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by Shahenaz.com on an "as is" and "as available" basis. Shahenaz.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Shahenaz.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Shahenaz.com does not warrant that this site, its servers, or e-mail sent from Shahenaz.com are free of viruses or other harmful components. Shahenaz.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.

To the maximum extent permitted by applicable law, Shahenaz assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.

INDEMNIFICATION

You agree to defend, indemnify and hold Shahenaz and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

APPLICABLE LAW

By visiting Shahenaz.com, you agree that the laws of India, under the jurisdiction of the Mumbai High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Shahenaz.com or its affiliates.

DISPUTES

Any dispute relating in any way to your visit to Shahenaz.com or to products you purchase through Shahenaz.com shall be submitted to confidential arbitration in Mumbai, India, except that, to the extent you have in any manner violated or threatened to violate Shahenaz.com's intellectual property rights, Shahenaz.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability Please review our policies posted on this site. These policies also govern your visit to Shahenaz.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

GRIEVANCES

Important : Grievance cell must be approached post contacting the "Customer Support" of Shahenaz where desired resolution were not served.

Any direct communication to Grievance cell will be redirected to "Customer support" for further assistance

All Grievances related to the purchase or services shall be addressed to Mrs. Sanah Isani (Grievance officer)
1. Write us to ecommerce@shahenaz.com
2. Call +9122 2373 9198 (timings 11 am to 5 pm Monday to Friday)

*The officer will get back to the customer within 3 business days of reporting an issue
*Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance
*Redress or closure to a grievance might take around one month from the date of receipt of complaint