Shipping policy

Domestic Orders

Dispatch & Delivery Times

We know the wait for a new piece can feel long, so we do everything we can to get your order to you quickly and safely.

Pieces that are in stock usually leave our warehouse within 5-7 working days. Some of our pieces are made to order by our artisans and need about 7-10 working days before they’re ready to ship. If your order includes one of these, we’ll let you know.

Once your order is on its way, delivery within India usually takes 7-10 working days, not counting Sundays and public holidays. We ship every order through trusted courier partners, packed with care so it reaches you in perfect condition.

Couriers & Tracking

We work with trusted courier partners and choose the one with the fastest delivery times for your pin code. As soon as your order ships, we’ll send you the courier’s name and a tracking link by email, so you can follow its journey. You’ll also see an estimated delivery date on your order confirmation page. It’s a reliable guide, but the final timing rests with the courier.

At checkout, please double-check your shipping address and add a nearby landmark if it helps. We’re unable to take responsibility for orders that go astray because of an incorrect or incomplete address. If you spot a mistake, email us at ecommerce@shahenaz.com within 3 hours of placing your order and we’ll do our best to update it. After that, we’re unable to change the delivery address.

Where We Deliver

We deliver to almost every pin code across India. In the rare case that our courier partners can’t reach your address, we’ll get in for an alternate delivery address.

Delivery Attempts & Delays

Our courier partner will try to deliver your order up to three times. If they still can’t reach you, you have 24 hours after the final attempt to ask for a redelivery (see below). Otherwise, the order comes back to us and is cancelled automatically. Would you rather we send it again? Let us know within 24 hours of the final delivery attempt, and we’ll happily reship it for a redelivery fee as applicable.

Now and then, a delivery may be held up by things outside our control, such as:

  • Bad weather
  • Strikes, local disruptions or government-ordered restrictions
  • Natural events like floods or earthquakes
  • Other circumstances beyond our control

If your order is delayed, we’ll let you know by SMS or WhatsApp as soon as we can.

International Orders

Shipping & Delivery

We ship our pieces worldwide. International orders usually arrive within 12-15 working days, and you’ll see an estimated delivery date when you place your order. Shipping costs are calculated at checkout, based on where your order is going.

Duties & Taxes

Our prices and shipping charges don’t include import duties or taxes. Depending on your country, these may be charged when your parcel arrives, and are paid directly to the courier (such as DHL or FedEx) if at all applicable.

If duties aren’t paid or the parcel isn’t collected from the courier, it will be returned to us. Unfortunately, we’re unable to offer a refund in this case.